For Te Anau Helicopter Services Limited the highest priority is the safety and wellbeing of our customers, staff, suppliers, and community. The Covid-19 situation is ever-changing, and we are guided by our national authorities, including The Ministry of Health, to ensure that we provide the safest means of operating within the Covid-19 protection framework (traffic light system).
From the 3rd of December 2021, our operating procedures will be changing. We are currently working through these changes and will continue to update our policy in adherence to Ministry of Health guidelines.
Face coverings are mandatory, and we require all our customers to scan in using the NZ COVID Tracer app which can be found at all our bases.
Our current procedures state that from the 3rd of December 2021, all customers will be required to show proof of vaccination against COVID-19 in the form of a Vaccine Pass. This can be presented digitally or as a hardcopy and will be scanned by our
Our COVID-19 operating procedures ensure:
Further Initiatives include:
Our Covid-19 Conditions + Cancellation Policy
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.
If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organize a reschedule or refund.