TE ANAU HELICOPTER SERVICES 0800 234 890
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The Fine Print // Our Terms and Conditions 

---FEES AND PAYMENTS---
• Prices stated on the website are inclusive of GST and landing fees unless stated otherwise.
• All prices are per seat unless otherwise stated. This means the flight may be shared with others.
• Private flights can be organised, these are quoted directly.
• Prices and schedules are subject to change without notice.
• EFTPOS, Visa, Mastercard, bank transfer and cash accepted.
• All flights need to be paid for in full before they go ahead unless a prior agreement is made in writing between Te Anau Helicopter Services Ltd and the other party.

---CANCELLATIONS---
• A 48-hour cancellation notice is required.
• If cancelling within 48 hours, 50% deposit will be kept.
• If cancelling within 24 hours, 100% deposit will be kept.
• No-shows at the time of departure will be charged in full and will not receive a refund.
• All flights cancelled by Te Anau Helicopter Services will receive a full refund of the amount paid.
• The decision around refunds is at the company’s discretion given special circumstances.

---COVID-19---
• For the safety of our staff and passengers, we ask if you are unwell to please contact us via phone or email and to stay away from our premises.
• If you are unable to fly due to a confirmed COVID-19 case, we will do our best to reschedule your flight for an alternative day or time.
• Otherwise, a refund for the amount paid will be organised.
• Te Anau Helicopter Services Ltd may require masks to be worn. This is based on the current New Zealand Government recommendations and a risk assessment at the time.
• If we believe you are showing symptoms of COVID-19, we may ask for you to complete a Rapid Allergen Test (RAT) for COVID-19 before your flight can go ahead. A negative result would be required for your flight to go ahead.

---REFUNDS---
• Any refund approved by Te Anau Helicopter Services Ltd will be paid back the same way in which the amount was paid.
• If you have booked through a third party – this would need to be directed to them for a refund. Te Anau Helicopter Services Ltd cannot pay a refund for a third party.

---WEATHER---
• All flights are subject to weather conditions on the day.
• If we are unable to undertake the flight at the time you booked [due to our unpredictable weather conditions], we will do our best to re-schedule your helicopter flight for an alternative time/day.
• We ask for all passengers to contact us at least 24 hours before their flight. This is to check in regarding the weather conditions.

---FLIGHTS PATH AND LANDINGS---
• Flights, landings and routes may vary due to weather and at the pilot’s discretion.
• Flight times are approximate and include your landing [if there is a landing included during your flight].
• Te Anau Helicopter Services reserves the right to combine different length flights.
• All duration times are approximate.

---MINIMUM NUMBERS---
• Flights require a minimum number of passengers to operate.
• This is dependent on the helicopter type used for the flight.

---HELICOPTER WEIGHT LIMITS---
• The maximum weight limit per person is 130kgs, while the total 6 passenger weight limit may not exceed 600kgs.
• Guests over the weight limit may be required to purchase two seats.

---CHILDREN AND INFANTS---
• Children and infants under 4 years of age can travel on the adult’s lap.
• Children and infants are still classed as a passenger in the aircraft, and we are unable to exceed the total number of passengers available for the specific aircraft.
• Because of this, children and infants are still required to purchase a seat.
• We have children and infant earmuffs and headsets available for use.

---WHAT TO BRING---
• For flights making a landing, we strongly recommend comfortable and stable shoes that are appropriate for walking on rocky and uneven ground.
• Please bring a camera for incredible photo opportunities, comfortable and warm clothing is recommended.

---DEPARTURES---
• All of Te Anau Helicopter Services flights originate from Te Anau Airport, Manapouri.
• Flights for Milford Helicopters originate from Milford Aerodrome in Milford Sound.
• Flights for Stewart Island Helicopters originate from our Ocean Beach Base, 250 Ocean Beach Road, Bluff.

---MODEL RELEASE---
• We often capture photos and/or videos during your flight/experience with us.
• These are for marketing purposes.
• Te Anau Helicopter Services Ltd and or the photographer/videographer hold unlimited and unrestricted right to use and publish photographs and/or videos in which you may be included in.
• These would be used [but not limited to] for editorial, trade, advertising, and any other purpose and in any manner and medium; and to alter and composite the same without restriction and without your inspection or approval.
• We will endeavour to take all practical steps to consult with you prior to publishing any imagery that you feature in however this cannot be guaranteed.
• Please advise us in advance via writing if you do not wish to be photographed or filmed.
"I can't say enough about Te Anau Helicopter Services and the staff. They knew how important this flight was to me and did everything to make it happen"

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© COPYRIGHT 2022. ALL RIGHTS RESERVED.
  • Home
  • This Is Us
    • Get to Know Our Story
    • Meet Our Team
    • Meet the Fleet
    • Our Contribution
  • Scenic Flights
    • Taste of Fiordland
    • Doubtful Sound Options >
      • Doubtful Sound Scenic
      • Doubtful and Dusky Sound Scenic
      • Milford and Doubtful Sound Scenic
    • Dusky Sound Options >
      • Dusky Sound Scenic
      • Doubtful and Dusky Sound Scenic
    • Milford Sound Options >
      • Milford Sound Scenic
      • Milford and Doubtful Sound Scenic
      • Milford Sound Heli - Cruise - Heli
      • Milford Sound Out
    • Create Your Own
  • Fiordland Tramping
    • Kepler Track Heli Hike
    • Dusky Sound Track Transport
    • George Sound Track Transport
  • Packages + Experiences
    • Epic Manapouri
    • Sights of Southern Fiordland
    • Fiordland Big Day Out
    • Twin Lakes Heli Jet
  • Other Services
    • Commercial Operations
    • Hunting and Fishing
    • Weddings + Proposals
    • Photography
    • Flight Training
    • Gift an Adventure
  • Contact + Book
  • Fresh Photos
  • Popular Questions
  • We Want to Hear from You
  • The Fine Print
  • Gift an Adventure